A Freudian Reading of Hamlet and Titus Andronicus Essay -- comparison

A Freudian Reading of Hamlet and Titus Andronicus  Ã‚     Ã‚   In 1900 the eminent Austrian psychologist Sigmund Freud produced a seminal work entitled The Interpretation of Dreams which contains the idea that dreams allow psychic exploration of the soul, that dreams contain psychological meanings which can be arrived at by interpretation. Freud states that â€Å"every dream will reveal itself as a psychological structure, full of significance, and one which may be assigned to a specific place in the psychic activities of the waking state.† According to Freud’s original formulations dreams have two contents, a manifest content which is the dream that one actually experiences and a latent content which is the meaning of the dream as discovered by interpretation. Literature can be thought of in the same manner, as a figment of the imagination whose underlying truth can be discovered through interpretation. A piece of literature may have a truth to tell but it can may remain hidden to us until such time as we interpret its signs. According to Freud there are three routes into the unconscious; dreams, parapraxes (or slips of the tongue) and jokes, and it is evident that psychoanalysis asks us to pay a lot of attention to language, in puns, slips of the tongue etc. This suggests how psychoanalysis is directly related to literary criticism, since both kinds of analysis focus on close readings of language. Therefore, by understanding Freudian theory, we can gain a deeper understanding of literature. This essay attempts to discover how Freud’s psychoanalytical accounts of human nature can bring us to a deeper understanding of the family relationships at work in Shakespeare’s Hamlet and Titus Andronicus. According to Freud’s The Interpr... ...s, in Bevington, David Twentieth Century Interpretations of Hamlet. (New Jersey:Prentice Hall, 1968) Kovesi, Dr S. Lecture handout ‘Titus Andronicus and Psychoanalysis’ (2001) Shakespeare, W. Hamlet and Titus Andronicus in The Oxford Shakespeare ed. Olver, H.J (Oxford: Oxford University Press, 1982) Information regarding Freud’s theory and works taken from website addresses http://www.geocities.com/Athens/Crete/4158 (General information) http://www.freudpage.com/en-us/freud/psychotheory1.html (Classic Psychoanalytic Theory) http://www.mii.kurume-u.ac.jp/~leuers/Freud.htmn (Psychoanalytic Theory) http://www.geocities.com/~mhrowell/ (Psychoanalytic Theory) http://fox.klte.hu/~keresofi/psychotherapy/index.shtml (Dictionary of Psychoanalytical Terms) http://www.vuw.ac.nz/psyc/vornikFreud/FRONT.HTM (General information and Psychoanalytic Theory)   

Comparison of Discipline Models Essay

EDU-450 Classroom Management A Comparison of Discipline Models A Comparison of Discipline Models In comparing Wong’s theory and Kagan, Kyle, and Scott’s theory, they both give pupils the independence to do what they think is appropriate for them, and the educators and parents incorporate them in making the rules. The Win-Win approach fixes the situation by allowing the students to choose a better approach to the issue. Morrish’s Real- Discipline approach believes that students do not know how to behave properly and responsible when they begin school. This theory believes that students only learn self-discipline through experience. This theory requires assistance in the required behavior. Wong’s Theory: I do agree with Wong’s theory. I agree with it because it is a great idea to give students independence in making choices in the way they are disciplined for breaking the rules. Students need to know that they have a say in how they will be disciplined for their actions. This will give the students a sense of how you must follow the rules or be reprimanded for them. Morrish’s Theory: I believe in Morrish’s behavior theory because the student is given a chance to correct their misbehavior. This theory allows the students to see that they have a chance to correct their behavior before disciplinary action is taken. This gives the students a sense of responsibility to choose to do the right thing. Kagan, Kyle, and Scott’s Theory: I agree with Kagan, Kyle, and Scott’s theory in the aspect that it is beneficial for teachers to develop ways that will disengage disruptive behavior in the classroom. Teachers must be able to distinguish which behaviors the students are engaged in and be able to appropriately correct the situation because the student’s behavior will escalate if not handled correctly. Strengths Weaknesses Advantages Disadvantages Wong’s Pragmatic Classroom: Ensures that all students understand their duties and learn to follow all class procedures automatically. (Charles, 2008). >This theory sets clear and concise procedures on what the students must know and do on a daily basis > This theory allows teachers to stay consistent with the procedures in her classroom. > The students are learning how to be responsible. > Wong’s theory gives the teacher a format in which to follow in order to be able to manage her classroom. > When rules are broken, the teacher has no alternative but to discipline the student. >Wong’s theory provides the students with a safe environment. > The students know what to expect on a daily basis with no surprises. > This theory gives the students a since of importance in helping solving discipline issues. > The teacher may have trouble anticipating the individual students’ needs and behaviors. >The teacher may fall short of recognizing the student’s potential growth. Morrish’s Real- Discipline Theory: Teach students how to behave properly and insist they comply with directions. (Charles 2008). >This theory gives courage for student to persevere as well as work through tasks which are not particularly pleasing (Charles, 2008). > This theory makes the students alert of their surroundings and what is happening. >Morrish’s overemphasis’ the disciplinary power of the teacher. >Morrish’s theory places assumptions that low self-esteem students are subject to getting in trouble in school. > Places assumption that teachers  who spend time to motivate students are wasting time. >This theory teaches students how to behave in the correct manner. > This theory teaches students to be courtesy and considerate of others. > The students will learn to follow a set of rules and limitations before being disciplined. > Personal discipline is the focus of this theory. >Morrish’s discipline theories purpose is to make students do what they do not want to do. >Morrish believes students should not be praised or rewarded in a continuous manner. Kagan, Kyle, and Scott’s Win- Win Discipline: Establish same- side cooperation with students and use â€Å"structure† to prevent and address student misbehavior (Charles, 2008). >Teachers and students work together to decide on behavior issues. > This theory is to help teachers recognize the seven positions in which discipline arises. >This goal helps students learn a lifelong responsible behavior. >The teacher must first recognize the student’s behavior and apply the appropriate disciplinary action. >This theory allows the teacher to help the student understand their behavior and help them determine a better avenue to handle the situation. >This theory allows the students to achieve goals they set for themselves. > This theory, if not used properly, can cause serious altercations in the classroom between teacher and student. References: Charles, C.M. (2008). Building Classroom Discipline. Boston. Pearson.

Race, Identity, And Social Norms Essay - 1280 Words

The discussions of race, identity, and social norms begins to seem almost unavoidable in a society that is subjected to disproportionate ideas of equality. We tend to only recognize racism that occurs in the United States, ignoring the fight for acceptance of those of African descent around the world. The articles, â€Å"Being African in India: ‘We are seen as demons’† ‘Shock in India Over Mob Attack On Tanzanian Student† both effectively highlight the presence of race as the determinant of the choices you make, the way you are viewed by others, and ultimately the way in which you are treated in society. It is important to analyze race on a level that goes beyond just the surface, keeping in mind that the African Diaspora did not begin with the slave trades and that Africa was at the forefront of human civilization. Slavery indeed has had an enormous impact on the ever-changing construction of race. Michael Gomez brings attention to the major shifts we have seen involving race as it pertains to slavery. In ancient Egypt slavery was not initially racially codified. Europeans believed that color was caused by the sun and did not relate blackness with inferiority. Africans were actually viewed favorably and were treated as equal. In Chapter 3: Africans and the Islamic World, we also see a change in the treatment of slaves. In ancient Muslim societies they made use of slaves who were African, Slavic, and Caucasian. Slaves in Muslim societies were to be treated with dignity, wereShow MoreRelatedDu Bois : An Important American Thinker1744 Words   |  7 PagesW. E. B. Du Bois was an impor tant American thinker, philosopher, poet, economic historian, social critic, and sociologist. His work challenges our own categorization and how we see each other in society. The article focuses merely on Du Bois contribution to philosophy. 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Analysis of Annual Reports for Personal Investment

Topic: Analysis of Annual reports for personal investment 1. Executive Summary Assignment Background: In this assignment, I take the role of an investor looking to invest an amount of USD 50,000 in the capital of a public limited company. To wisely invest, one needs to do a thorough comparative study of the annual reports, stock market performance, news, strategies, vision of the companies, etc to reach a conclusion. I have taken up two companies in the financial sector – namely, Amlak Finance PJSC and Tamweel PJSC for this study. Currently, I am working in Dubai in the IT sales sector and both these companies are my customers and they are heavily investing in IT security. This is the reason for my special interest in†¦show more content†¦Their staff strength has also increased to 400 employees. All these indicate a positive growth of the organization. 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Review on the Human Rights Watch Veggies Gone Wild Video

Through our daily lives, we all consume, purchase and utilize multitudes of products that we sometimes neglect to fully understand how they were able to reach our possession. The uproar of clothing made in sweatshops overseas by under aged laborers fills the newspapers and protest are seen worldwide on the issue, but the truth of the matter is that the United States have a child labor issue right here in our own backyard and a simple internet video, Veggies Gone Wild!!! by the Human Rights Watch organization on YouTube led to research a scenario that is not usually considered as middle class families sit down for their nightly dinners. Creating videos to share on the internet is becoming a tool that is utilized by many activist organizations because of the low cost of hosting the videos and the ability to have the video to reach genres that might never have seen it before. By taking on the popularity of stop action filming, the video is a constant streaming of fresh fruits and vegetables, creating eye-catching words and shapes with a light and airy music that draws you into a subject that is far more serious than the atmosphere of the video presents. You are eventually presented with real, live-action video of children working in the fields to pick the same fruits and vegetables seen in the earlier footage. In the end, the video encourages viewers to contact their congressmen and push for the support of US House Resolution 3564, The Children’s Act for Responsible

Infosys - Challenges and Opportunities of Organizational Behavior

Question: Discuss about OB challenges at Infosys. Answer: Introduction With a US $9.5 billion LTM revenues and an employee strength of more than 1,94,000, Infosys, after Tata Consultancy Services (TCS), is the second largest IT company in India. It mainly deals in Business Consulting, Strategic Consulting, Software Engineering, Operational Leadership, provides solutions in Mobility, Sustainability, etc. software related services. Founded by N. R. Narayana Murthy along with 6 other colleagues in 1981 in Pune, India, Infosys currently has 950+ clients in 50 countries (Infosys, 2016). Along with its main IT business, Infosys has a number of subsidiaries like EdgeVerve Systems (innovative software products), Infosys BPO (integrated, end-to-end Business Process Outsourcing), Infosys Consulting (Business Consulting), Infosys Public Services (US based subsidiary partnering with public sector organizations in US and Canada), Skava Systems (digital services on mobile). Infosys is led by principle of CLIFE. Customer delight: To meet and exceed client expectations always. Leadership by example: To set industry standards, lead the way in whatever it does and to be an exemplar in their field. Integrity and transparency: To maintain ethical and transparent functions in all their transactions. Fairness: Earn respect and trust from all the stakeholders by being fair and just. Pursuit of Excellence: To be the best in the industry through pursuit of excellence by the company, the teams and services and products by the company. (Babu, 2013). This statement serves as the value statement, vision and mission of the company and drives its employees to excellence. Infosys recently has undergone two major changes viz. changes in its upper management starting with recruitment of Vishal Sikka and removal of Bell Curve performance evaluation system. Mr. Sikka is the first non-founder CEO of the company. The latter, a forced ranking system, has been removed in an effort to curtail the high attrition rate. Infosyss strength lies in the fact that existing in Indian landscape, it has easy availability of highly skilled English speaking workforce and that too at comparatively lower rates. Further, due to being one of the pioneers of Indian IT industry, Infosyss financial position is very strong which gives it leverage to exist, experiment and survive in the highly competitive Indian IT industry (Jha, 2014). A few of the areas in which Infosys can be suffered to improve include its high attrition rates and its smaller size as compared to its global competitors such as HP, IBM, etc. Why Infosys Indian IT industry is plagued with high attrition rates all over the industry. However, even in such a volatile HR environment, Infosys has been especially noteworthy because of its exceptionally high attrition rates. In recent years, Infosys has faced quite high employee attrition rates, which peaked to around 20% in 2014 (Verma, 2015). Organizational Conflict constitutes one of the main reasons for this exceptionally high employee turnover rate and at Infosys, a lot of individual and team level problems are believed to be the main cause for such. Infosys, in 2015, declared that it will be getting rid of its Bell curve appraisal system. Forced ranking system, as it is sometimes called, is often at the root of a number of employee problems since the system is believed to be inefficient. Post removal, Infosys was predicted to have an attrition rate of only 13%. Hence, it will be worthwhile to note its performance in this regard also. (Verma, 2015). Bell Curve Appraisal, introduced by GE, is a rigid framework wherein a manager is forced to slot the employees functioning under him into three different categories based on his judgement of their annual performance. The system is not only ambiguous, it also gives a lot of power to middle management while leaving employees powerless. The major OB issue focused in this study is the high employee attrition rates faced by Infosys and an attempt has been made into analyzing the different reasons for this phenomenon. Discussion analysis of three OB issues Individual level issues Indian IT companies are famous across Indian college campuses for being mass recruiters of fresh talents. While this is a highly advantageous situation for students from CS and IT streams since even Tier II and Tier III colleges are able to get 100% placements done, the picture is not equally rosy for students from non-CS and IT branches. Though hiring is done for even non-CS, IT branches, the majority of work in these companies remain related to CS and IT only. According to Upadhyay, Singh, Jahanyan, Nair (2016), Integration between the persons expectation from the role and the role offered to him is required for increasing the effectiveness at work. (para 1). While such acts ensure that organizational diversity is maintained at a certain level, it creates high work pressure on such individuals along with high level of dissatisfaction. The situation is often abetted by the lack of role clarity that often exists in such situations. Since the work orders come from senior managers and work is then distributed to the employees, often distribution of the work is haphazard. The hierarchy of communication makes it difficult to contact the senior managers directly and clarify your doubts. The result of this is that at the working level where an employee is in direct contact with a client, an employee rarely has any sort of empowerment. Communication channels have to be then setup to clarify the situations from senior managers leading to time delays and thus inefficiencies in the system. Another aspect of working in an IT BPO is the lack of development and growth opportunities. Not allowing a person to utilize his skills and abilities to their full potential leads to stress and eventually burnout in an employee and thus disengaging him from the organization. To avoid this, organizations often send employees to career planning sessions, seminars, etc. However, as discussed earlier, if a person is not given a correct role, all such measures are ultimately futile. Analysis Expecting a person from completely different stream to excel at another stream very fast is unfair not only to the individual but also harmful to the organization. As regards to communication channels, often the whole mechanism is stuck when some out-of-the-way problem occurs to which employee is not used. The lack of employee focus at Infosys along with a dearth of employee development plans and activities have led to a significant increase in the attrition rates at Infosys and have necessitated swift action from management side to control the situation. Organizational level issues Easy availability of proper communication with senior managers is a rare phenomenon in Indian IT industry. The complex hierarchical level followed by Infosys is a testimony to how little interaction takes place between senior management and base level employees. Communication performs the functions of facilitator in decision making, role clarity, motivator, employee engagement and many more, small and big tasks in an organization (Robbins, Judge, 2013). This is further exacerbated by the type of appraisal system prevalent in the company wherein mangers are not responsible for explaining it to the employees that on what basis were they scored and appraised. This leads to creation of an atmosphere of mistrust and dissatisfaction towards management from employees. This can safely be attributed to a Middle management crisis going on in Infosys and which should be looked into as soon as possible. A major part of costs in the IT companies involve HR related costs. In such a scenario, when Infosys started making lesser profits because of industry downturn, it decided to cut-off its employee benefits to still make up the company profits. Not only variable pays were reduced by more than 100%, around 2003, Infosys stopped giving even ESOPs (Correspondent, 2014). Rewarding an employee for a job-done-well is as much important a part of running a successful business as it is to make sure that the job is done well in the first place. In absence of such, employee morale goes down, motivation levels reduce and employees feel disengaged with their job. Analysis Communication is not only important for the functioning of processes, open communication with managers is important for employee morale and their emotional wellbeing. If due to lack of proper communication, an employee feels cut off from the organization since he is unable to discern the ultimate purpose or result of his work. Again, rewarding an employee duly is important for maintaining morale as well to give him appreciation for his work. Curtailment of a major part of rewards at Infosys led to a significant downturn to employee morale. Appraisal process The appraisal process is often seen as a report card for an employee and often it defines his future in the organization. According to Swanepoel, Erasmus, van Wyk, Schenk (2000), The formal and systematic process of tabulating the strengths and weaknesses of an employee, that he exhibits in his workspace, is known as appraisal process. It also brings in the concept of organizational justice wherein an employee who believes that his appraisal has been done in a fair and just manner is highly satisfied with the company (Palaiologos, Papazekos, Panayotopoulou, 2011). The appraisal process followed by Infosys is Forced ranking method or the Bell Curve method wherein managers mandatorily have to classify employees into three different categories viz. 70% average, 20% above average and 10% below average. This kind of a system categorizes individuals performance on a yearly basis. Since the appraisal has to be done by a superior, there are always chances of leniency, partisanship and halo error rather than meritocracy. Another issue is that the process being an annual appraisal process it is, prone to recency bias. While it is supposed to be a scaling of employees performance over a complete year, often the activities of an employee in the recent months colours the performance appraisal. Again, in forced ranking system, managers can easily do away with the responsibility of explaining it to his subordinates the basis on which their ranking was done since there is a necessity to force people into certain categories. Analysis Performance appraisal usually affects employee morale and satisfaction is a big way given the fact that the future of an employee is decided by the appraisal. Under bell curve appraisal system, majority of employees ended up being average performers which creates a feeling of dissatisfaction in employees who work hard the whole year round but just cant reach that coveted top 20%. The system also leads to development of inter-team friction as a feeling of competition is generated within the team to reach the top slot. Recommendations As propounded by Maslows need hierarchy theory, for happiness and satisfaction, a person has 5 different types of needs, the fourth of which is self-esteem. Once the initial needs like physiological, social and security needs are met for a person, which usually are in case of an IT employee, the next thing he seeks is a boost to his self-esteem. This can be achieved at Infosys through granting of autonomy to an employee, giving him recognition, etc. For this, efficient hiring along with proper role description is very necessary. Further, once hired, an individual must be given correct position so that the transition into the organization is easy. Further, developing career development plans for the employees would satisfy the employees need for achievement and increase his overall satisfaction. Since communication plays one of the biggest role in any organization, it is important that communication channels are not only efficient but also effective. Setting up of direct communication channels between senior management and base level employees is a need of the hour for Infosys. Not only would it increase the organizational efficiency whole company wide, it would also help in employee retention also. Existence of an effective communication channel would mean increase in employee satisfaction and commitment to the company and in turn would improve the customer satisfaction levels thus helping Infosys reach its value proposition of customer for life. By changing its appraisal process from Bell curve to Open Ranking system, Infosys took a major step towards controlling its high attrition rate in an industry riddled with very high attrition. This cognizance of its limitations and weakness gave Infosys a significant competitive edge over its competitors who were still struggling with employee turnover thus converting one of its most notorious weakness into a strength. Being a year round affair, the new performance appraisal system, called as iCount, is supposed to give employees feedback whole year round based on specific goals assigned to an employee (Sen, 2016). Such an appraisal system is supposed to increase the chances of employee growth, both personal and professional, and hence make employees more committed to the organization. Conclusion To conclude, by removing bell curve appraisal system from Infosys, Vishal Sikka ensured that a few of the most prevalent employee problems are well on their way to being solved. It is not only expected to reduce employee turnover rate, but also improve the organizational harmony as well as inter team adhesion. Due to removal of peer to peer comparison, the intensely competitive environment of Infosys is now expected to significantly lighten up. Further, it is important the management at Infosys realizes the importance of proper task allocation to appropriate individual so that there is role clarity and an employee can perform at his best. There is a concomitant need for establishment of more effective communication channels so that management can get to know what the employees are saying and work upon any feedback they get. They need to make senior management more accessible so that employees do not keep their grievances to themselves and finally prefer to leave the system rather than help improve it. Existence of effective channels of communication will also help reduce inter team cohesion and bring harmony across the organization. Arrangement of more employee engagement programs such as celebrations, etc. are expected to improve employee commitment to the organization while arranging team engagement activities like outings and dinners would help improve team bonding. Improvement in its salary structure, especially the variable component, more open communication, encouraging free speech, etc. are some other steps Infosys can take to ensure new employees join the company with a vision of long engagement with the company rather than just a stepping stone for better horizons. Once bellwether of Indian IT industry, Infosys, in the past few years lost its position in the industry due to certain troubles including but not limited to HR related issues. The situation grew serious to such levels that, in 2013, the long retired company founder and leader, a firm believer in retirement at 65, had to come back at the helm of the company to drive it out of the muddy waters it had landed itself in. Soon, a year later, Vishal Sikka was hired who brought in significant changes to the flailing company and even generated substantial profits for the company. Infosys being the giant that it is, it retains its robust fundamentals, skilled employees and the highly effective delivery engine and continuing on its current trajectory, is set to regain its position of being industry bellwether once again. References Babu, S. (2013). Infys real problem is not looking beyond founders. Hindu Business Line. Correspondent. (2014). Infosys takes step to stop high attrition. DNA. Infosys. (2016). Infosys. About us. Jha, A. N. (2014). The REAL problem of Infosys. LinkedIn Pulse. Palaiologos, A., Papazekos, P., Panayotopoulou, L. (2011). Robbins, S. P., Judge, T. (2013). Essentials of organizational behaviour. Pearson Higher Ed. Sen, A. (2016). Infosys ahead of bell curve, to evaluate staff with new performance appraisal system 'iCount'. Swanepoel, B., Erasmus, B., van Wyk, M., Schenk, H. (2000). South African Human Resource Management: Theory and Practice.

Project Cost And Quality Management Plans For Poly Products Industry

Question: Discuss about the Project Cost And Quality Management Plans For Poly Products Industry. Answer: Project cost management plan It is a plan that represents policies, procedures, and documentation of how to estimate, budget and control costs of a project(Larson, 2011). Poly products industries cost planning andmanagement was based on proposal seeking bids to produce 10000 rubber components. The planning involved addressing cost risks, estimates, and budget for overheads used in production process(Phillips, 2013). Project cost planning Project planning is important in ensuring that resources are estimated and budgeted in effective and efficient manner(Bryde, Broquetas Volm , 2013). Project costs estimates and budgets for poly products industries were based on market survey of the current prices with comparison of other industries. Bottom up estimating approach was used to estimate the work packages of the project. Poly products work was divided using work breakdown structure which was used for budgeting and estimation process. Project cost risks The several risks facing project costmanagement of poly products industries include: possibility of union strike for salary increase of 1% per quarter and the current workforce increasing its rate of overtime to a value of 0.75%. In future the value of raw materials would increase making the cost of production to be higher. Project estimates and costs The following exhibits show summary of cost estimates, and budget for poly product industry. Staff overhead estimates The estimates were based on the different units, hours worked, and grading structure for 800 employees engaged. The proposal on the overhead was to increase and decrease at 10% for those below and above grade 7 in the structure. Table 1 shows a summary of estimates for workers in different units as per the hours structure. Table 1 Unit staff overheads Staff unit/section Hourly rate Research and development 1594 Design 1416 Project engineering 1235 Project management 730 Cost accounting 1010 Contracts 214 Publications 277 Computers 165 Manufacturing engineering 279 Industrial engineering 176 Facilities 680 Quality control 363 Production line 3270 Traffic 70 Procurement 182 Safety 102 Inventory control 131 Totals 11,894 Cost estimation of materials The materials for production were based on the proposed schedule of delivery and the fixed value provided to the bidders. The raw materials were estimated on a cost value of $200 that was for a period of 12 months. Table 2 show a summary of cost of materials as per deliveries. Table 2 Cost of materials Delivery units Costs 3000 units @$200 600,000 3000 units@$200 700,000 3500 units@$200 700,000 Totals 2,000,000 Overhead structure estimation The overhead structure estimation was based on planning phases of the project. The budget was structured for program management, engineering research and development, finance, and production(Gido Clements, 2014). Table 3 shows a summary of costs as per the quarter among the sections. Table 3 Overhead cost structure Sections Overheads per quarters 1st 2nd 3rd 4th Project management 730 234 145 340 Engineering research development 1040 4245 1240 350 Finance 1400 3465 5465 4590 Production - 603480 703450 704500 Totals 3170 611424 710,300 709780 Cost control Cost control involves the process of monitoring the status of the project to update the project costs and managing changes to the cost baseline the tools and techniques to be employed to ensure control is done is earned value management, forecasting and performance reviews(Kloppenborg, 2014). The output will be cost forecast, project document update and organizational process assets updates(PMI., 2013). The purpose of carrying out production control is to bring out expected to a level of acceptable limits. Project quality management plan The quality management plan represents how poly products industries well implemented quality policies. It is important to have a quality management plan because it defines how quality will be delivered during the production process. Success of poly products industries rubber components will depend on the quality of the products. The quality plan was developed based on the requirements of the project involving planning, deliverables, assurance and control of quality by the organizations. Project quality deliverables The quality deliverables to be achieved by the industry include: manufacture of rubber components according to specifications supplied by the customer, flexibility of contractor in material selection and testing as per specifications, continuous procurement as per quality guidelines, and operating a quality control program acceptance to customer and contractor that in addition allows a process of escalation between the parties. Project quality plan Project quality plan involves using the right tools, techniques and methodology to ensure quality is achieved(Hedman, 2013). The poly product industry will be guided by the philosophy that the products to be produced are acceptable among the customers. To ensure quality deliverables planning need to be done and developed. In planning for quality the scope statement will provide guiding a tool(Heagney, 2016). It will contain the required details for technical and operating performance. In addition the scope statement provides acceptance criteria for the project that form the basis of project approvals(Kendrick, 2013). The second tool for quality planning is the work breakdown structure (WBS) which provides a tool for measuring quality. It identifies the several deliverables and work packages expected to be achieved by the project. The basis of proper planning is to reduce wastages, lower costs, increase satisfaction and increase profitability(Burke, 2013). The tool used for planning is the quality checklists. A project quality checklist provides a list of standards and requirements to be achieved(Bryde, Broquetas Volm , 2013). Table 4 shows the quality checklist for the project. Table 4 Project quality checklist Items deliverables Status Remarks Achieved Not achieved Evaluation of contractors and bid done as per specifications Materials inspected and tested for conformance Manufacture of rubber components as per specifications Continuous procurement as per specifications Project audits and checks on processes are done An escalation process between contractor and project staff is developed Quality assurance It is a process that ensures that quality requirements and control measurements are used(PMI., 2013). The poly product industries will use quality assurance to facilitate improvement in its quality processes. The industry will use quality metrics as part of the quality assurance management tools that specify schedules and products. The production is based on scheduled specifications metrics that was specifically used to provide answers for questions on what, when and how production will take place. Quality assurance example metrics for poly product industries are the schedules for overheads and units to be produced. Quality controls It is the process in which poly product industry will monitor and record outcomes to ensure that performance is done as per requirements and specifications by ensuring that recommendations is done for future changes. The purpose of quality control is to improve quality and eliminate unnecessary defects(Hedman, 2013). The tool and techniques employed by the industry is the work performance data that outlines variances for technical, schedule and actual cost performance. Table 5 shows the summary of work performance data templates as part of quality control templates. Table 5 work performance data Metrics Planned performance Actual performance Remarks Technical performance: Involves specific resources utilized or consumed Schedule activities: involves specific work packages/activities allocated time Cost performance: it involves specific cost estimates and budgets for materials and overheads References Bryde, Broquetas Volm . (2013). The project benefits of building information modelling. International Journal of project management, 31(7), 971-980. Burke, R. (2013). Project management: planning and control tecniques. New Jersey: Wiley publishers. Gido Clements. (2014). Successful project management. Chicago: Nelson Education. Heagney, J. (2016). Fundamentals of project management. AMACOM: American management association . Hedman, K. (2013). Project management professional exam study guide. Indianapolis: Wiley. Kendrick, T. (2013). The project management tool kit: 100 tips and techniques for getting the job done right. . AMACOM Div: American management Assn. Kloppenborg, T. (2014). Contemporary project management. London: Nelson Education. Larson, E. (2011). Project management: the managerial process. New York: Mc Graw Hill. Phillips, J. (2013). PMP, project management professional (certification study guides). New York: Mc Graw Hill. PMI. (2013). A guide to project management body of knowledge . Newtown Square: PA: PMI.